Ci
The Senior Housing Relationship Manager is responsible for originating, structuring, and managing complex commercial real estate relationships with a focus on senior housing, healthcare real estate, and related operating platforms. This role combines deep sector expertise with broad commercial banking capabilities to deliver integrated financial solutions across lending, capital markets, and treasury services.
The banker will drive growth through proactive origination, disciplined credit underwriting, and strategic client advisory, partnering across the Bank to deliver a “One Bank” approach to institutional and middle market clients.
Primary Responsibilities
Business Development & Relationship Coverage
Originate and expand relationships with senior housing owners, operators, sponsors, and institutional investors
Develop and execute client coverage strategies across independent living, assisted living, memory care, and continuing care retirement communities (CCRCs)
Build referral networks across private equity sponsors, REITs, developers, and healthcare operators
Credit Structuring & Execution
Structure and execute bilateral and syndicated credit facilities, including construction, bridge, and permanent financing
Analyze cash flow durability, operator performance, occupancy trends, and reimbursement exposure specific to senior housing
Lead preparation and presentation of credit approvals to senior management, demonstrating strong risk judgment and sector expertise
Coordinate execution of complex transactions, including multi-property portfolios and programmatic joint ventures
Portfolio Management & Risk Oversight
Manage a portfolio of senior housing relationships, ensuring proactive monitoring of credit quality, market trends, and sponsor performance
Identify emerging risks (e.g., labor costs, occupancy volatility, regulatory pressures) and develop mitigation strategies
Partner closely with Portfolio Management and Credit teams to ensure strong underwriting discipline and ongoing covenant compliance
Client Advisory & Cross-Sell Delivery
Deliver the Bank’s full suite of capabilities, including Capital Markets, Treasury Management, Interest Rate Derivatives, and Investment Banking solutions
Provide strategic advice on capital structure, portfolio optimization, and capital raising alternatives
Collaborate across business lines to drive holistic client engagement and revenue growth
Market Leadership & Sector Expertise
Maintain deep knowledge of senior housing market trends, including supply/demand dynamics, demographic tailwinds, and capital flows
Represent the Bank at industry conferences, client events, and investor forums to enhance brand presence and originations pipeline
Required Skills & Experience
Education & Credentials
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday - Friday
Pay Transparency
The salary range for this position is $240,000 - $300,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, relevant skills, and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.