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Job DetailsJob Location: Burlington, MA 01803Salary Range: $27.50 - $29.00 HourlySALARY: $27.50 - $29 per hour
HOURS PER WEEK: 35
GENERAL SUMMARY:
The Geriatric Services Support Coordinator (GSSC) maintains a caseload of older adult consumers. The GSSC is responsible for determining eligibility for home programs, conducting home visits, assessing consumer needs, developing service plans, and maintaining consumer records. The GSSC is also maintains information in accordance with EOEA (Executive Office of Elder Affairs) and program documentation standards. The GSSC may also assist in implementing the Community Care Transition Program(CTLP) with agency CTLP team and Nursing Homes.
ESSENTIAL FUNCTIONS:
Conduct functional assessments and reassessments of assigned older adult consumers.
Develop service plans through contact with consumer, consumer contacts (family members, physician, visiting nurses, etc.) and in consultation with Care Manager Supervisor.
Implement service plan by arranging services through contracted vendor agencies and other referral resources.
Reassess consumer's needs in accordance with regulations. Monitor needs and service plan on an ongoing basis through telephone calls, visits and case conferences. Monitor and coordinate services in service plan to avoid duplication of services and to ensure maximum benefit to consumer.
Perform duties of GSSC for Senior Care Options (SCO) Programs.
Maintain information relating to each case in accordance with program standards:
Complete and update the consumer's assessment documentation.
Complete necessary documentation of consumer's service level (i.e. fiscal authorization.)
Maintain and update consumer records, including documenting any contacts, changes in service plan, and calls concerning consumer in required system.
Oversee agency correspondence with consumer (i.e. notices of suspension, termination or other changes in service plan).
Assess consumers for risk or abuse and follow protocols for reporting such information.
Assume responsibility for covering other caseloads and programs including Onecare as needed.
Participate in Staff Development:
Meet with Care Manager Supervisor on regular basis.
Keep current with all agency, managed care program and EOEA policy information via written memorandum and attendance at agency meetings.
Update knowledge pertaining to gerontology and services for elders through outside and in-service courses, workshops, etc.
Maintain communication and coordination of services with local Councils on Aging staff through ongoing communication including quarterly site visits.
COMPETENCIES NEEDED:
Accountability: Demonstrates and communicates a high level of responsibility for and commitment to achieving results.
Customer Service Skills: Learns internal/external customer/consumer needs and how best to meet them. Responds to requests in a timely and thorough manner; does what is necessary to ensure consumer satisfaction; prioritizes consumer needs.
Communication: Listens, speaks, and writes clearly and concisely; ensures all involved are kept informed about developments and plans; shares ideas and information with others who might find them useful; keeps supervisor informed about progress and problems.
Critical Thinking and Problem Solving: Recognizes and accurately evaluates the signs of a problem and utilizes available resources to resolve; analyzes current procedures for possible improvements; notifies supervisor of problems in a timely manner.
Teamwork and Cooperation: Demonstrates willingness to work with others toward a common goal as opposed to working in competition with others.
Time Management: Organizes and schedules people and tasks demonstrating the ability to balance requisite number of home visits per month with maintenance of notes; regularly produces accurate, thorough, professional work.
WORK ENVIRONMENT:
Regularly requires the use of a computer, telephone, and other standard office equipment. When on home visits, the employee travels by car and is exposed to changing weather and seasonal conditions.
PHI and PII:
This role has access to Protected Health Information (PHI) and therefore the employee must adhere to Minuteman’s confidentiality policy and HIPAA regulations.
This role has access to Personal Identifiable Information (PII) and therefore the employee must adhere to Minuteman’s confidentiality policy and MA Executive Order 504.
This role has access to Protected Health Information (PHI) and Personal Identifiable Information (PII) and therefore the employee must adhere to Minuteman’s confidentiality policy, HIPAA regulations, and MA Executive Order 504.
Pay Range Disclosure:
In accordance with the Massachusetts Wage Transparency Act, the pay range for this position reflects what we reasonably and in good faith expect to pay at the time of posting. Final compensation will depend on the candidate’s experience, skills, and alignment with the role’s responsibilities.
QualificationsQUALIFIED APPLICANTS WILL HAVE:
Bachelor's Degree required, preferably in a social service-related field.
Experience utilizing MS Office including Word and Outlook for email and calendaring.
Experience working with the elderly is preferred.
A reliable car is required, as well as a valid driver's license.
About Minuteman Senior Services