Job Description:

This position is responsible for providing safe, reliable, courteous, and efficient transportation services to our Residents using our fleet bus. Must possess a valid driver's license and CDL license. Strong communication skills to effectively interface with Residents, staff, vendors, and general public. Must be able to pass a background check. Candidate should have a compassion for and desire to work with an older adult population.

•       Professional communication style to interface with residents, personal companions and family members

•       Maintains a high level of self direction, when operating a fleet vehicle and dealing with daily transportation destinations

•       Problem solving skills to deal with unexpected destinations and unscheduled transports, while staying

within the approved time frame

•       Strong organizational skills to deal with daily schedules, priorities of destinations, last minute changes and unexpected requests of residents

•       Excellent customer service skills in dealing with an aging population, ability to diffuse difficult situations

of a personal nature

•       Uses good judgment when dealing with emergent situations, both on the road, in handling a fleet vehicle in all weather conditions, as well as dealing with resident demands and keeping the residents' safety as a top priority

•       Maintains a genuine interest in providing top geriatric care, within the scope of their duties and a

continued belief in the culture of Orchard Cove

•       A monthly schedule of bus trips will be distributed at the end of each month

•       All trips must be covered. In the event you cannot cover a shift please call the Resident Experience Lead/Transportation Coordinator. In the case of no coverage please notify Member Services ASAP so that arrangements can be made for an alternate means of bus transportation

•       Arrive 30 minutes before scheduled trip to warm up or cool off the bus and conduct pre-trip inspection. In the winter plan to arrive earlier if there has been a snowstorm in order to clean off the bus

•       Greet and help people both on and off the bus. For shopping trips, please assist members with packages

•       Record on daily sheet starting and ending mileage, starting and ending times and your initials

•       Please use phone only when necessary and never while driving. No personal calls allowed on bus phone

•       Bus keys are held at concierge (front) desk. Keys are·to be picked up and returned to the desk after each shift. Store gas receipts in monthly envelope provided

•       Turn in gas envelope to Transportation Coordinator at end of each month. Turn in daily schedule to

Transportation Coordinator at the end of each shift

•       Due to the nature of scheduling, you must give a least a 2 week notice for vacation time

•       Education: High School or equivalent

•       Must have a current Massachusetts driver's license Class 2 CDL and in good standing

•       Previous Experience: 1-2 years of related customer service experience

•       In addition, employee must successfully pass the CORI check as requested by Orchard Cove. Must be able to pass DOT physical exam. Must attend mandatory in-services provided by Orchard Cove and periodic in-services in order to keep your license current

•       Ability to occasionally move items up to 30 pounds

•       Ability to push an occupied wheelchair and lift an empty wheelchair into trunk of car

•       Exposure to various weather conditions

Remote Type

Salary Range: