Senior Care Options Team Clerk $21.75/hour

Bristol Aging & Wellness, Inc., located in Fall River, MA, is a private, non-profit agency that provides community-based support services.  We offer a comprehensive benefits package and competitive pay. 

Schedule: 35-hour work week, 9:00 a.m. – 5:00 p.m., Monday – Friday.  

Position Summary: This position is responsible for receiving and responding to calls from SCO and/or One Care (OC) consumers and providers. This includes taking messages, routing calls, responding to emails and processing requests from the SCOs for medical escorts and interpreters. The SCO clerk is responsible for performing a variety of office support tasks.

Principal Accountabilities:

Assures that callers are greeted in a friendly manner and on a timely basis:

• Identifies priority calls.
• Provides follow up to consumers and providers.
• Routes calls.
• Takes and tracks messages.

Assures that service requests from the SCOs are processed efficiently:

• Receives calls from SCO and/or OC members and/or the plan directly requesting medical escorts.
• Contacts the SCOs/OCs for service approvals.
• Coordinates services with providers.
• Enters authorizations in SAMS.
• Updates care plans as appropriate and extend care plans monthly.
• Monitors and follows up on all emails received in the SCO email box.
• Request all SCO authorizations for Home Health Aide skilled nursing annual visits.

Supports SCO Team by performing a variety of tasks:

• Scans and uploads necessary documents to SWH database.
• Mails notices and paperwork.
• Contacts providers and arranges service for members.
• Contacts consumers to gather and provide information.
• Reviews and manages terminated records and retired records.
• Prepares documents and photocopies.
• Participates in Team meetings.
• Follow up on Home Delivered Meal no answers.
• Follow up on PERS notifications to ensure member safety.

Qualifications:

Education: High School diploma or equivalent.

Experience: One Year of telephone answering and general office experience.

Special Skills/Knowledge: 

• Pleasant telephone manner with basic telephone etiquette. 
• Excellent oral and written communication skills, 
• organizational and time management skills, 
• ability to multi-task and work in a team-oriented, fast-paced, high volume work environment. 
• Ability to speak Portuguese and/or Spanish preferred. 
• Driver’s license and reliable transportation required.

This job description is intended to be general, will evolve over time, and is subject to periodic updating.

This job description does not constitute written or implied contract of employment.